Support Policy Page

Support Policy of Inor Fresh

This Support Policy outlines our commitment to providing assistance and addressing concerns related to the protection of your information as described in our Privacy Policy. By accessing or using the Website/App hosted at www.inorfresh.com, you agree to abide by the terms and conditions of both this Support Policy and the Privacy Policy.

1. Definitions

   • "We," "Our," and "Us" refer to Inor Fresh Foods LLP, operating under the business name and style as Inor Fresh.
   • "You," "Your," "Yourself," and "User" denote natural and legal individuals accessing or using the Website/App for commercial purposes.
   • "Website," "App," or "Website/App" refer to www.inorfresh.com and Inor Fresh/IF mobile applications for B2B&C business purposes.
   • "Personal Data" includes personally identifiable information collected from users.

2. Collection of Your Information

   • We collect information provided by you, such as email address, residential address, phone numbers, and business-related data, for various purposes outlined in our Privacy Policy.
   • Users can browse the Website/App anonymously, but providing personal information becomes necessary for certain services.
   • Information collected may include IP addresses, device IDs, and browsing patterns for internal research and analysis.

3. Our Use of Your Information

   • Your Personal Data is used for identity verification, providing products/services, responding to queries, and improving user experience.
   • Marketing Data may be used to send product alerts, surveys, and marketing materials, subject to applicable laws.
   • With your consent, access to SMS, WhatsApp, and other information may be required for certain services.

4. Disclosure of Personal Data

   • We may disclose Personal Data to Service Providers, affiliated companies, and third parties for specified purposes outlined in our Privacy Policy.
   • Participation in optional surveys may involve sharing personal information.
   • Personal Data may be disclosed to law enforcement agencies, professional advisers, and others under specific circumstances.

5. Accessing, Reviewing, and Changing Your Profile

   • Users can review and change information on the Website/App, excluding the display name/user name.
   • Requests to correct or remove incorrect information can be made through [email protected].

6. Security

   • We employ physical, electronic, and procedural security measures to protect user data.
   • Users acknowledge the inherent security risks of data transmission over the internet.

7. Cookies and Unsubscribe/Opt-out

   • Cookies are used to store information, analyze web page flow, and enhance user experience.
   • Users have the option to decline/delete cookies, but this may affect certain features.
   • Opt-out options for promotional communications are available on the Website/App.

8. Indemnity

   • Users agree to indemnify Us against claims arising from disclosure of Personal Data to third parties and usage of third-party websites/resources.

9. Severability

   • Each paragraph of this policy is independent and severable. Nullification of one paragraph does not affect others.

10. Grievances

    • For grievances related to personal information processing, users can contact Sheldon Fernandes at [email protected].

11. Amendment

    • The Privacy Policy may change, and updates will be posted on the Website/App homepage or notified via email.

12. Customer Support

    • Users can contact customer support for queries or complaints related to products and services through the Website/App's "Need Help" option.

Please refer to our Privacy Policy for comprehensive details. This Support Policy is subject to the terms and conditions outlined in the Privacy Policy and may be updated periodically.