Refund & Cancellation Policy

This policy is crucial for fresh/perishable goods as it sets clear expectations on quality claims and
order finality.

Inor Fresh™ Refund & Cancellation Policy

Effective Date: [01-12-2025]

This Refund & Cancellation Policy outlines the process for cancellations, quality claims, returns, and
refunds for orders placed on www.inorfresh.com.

Order Cancellation

Returns and Quality Claims (Fresh/Perishable Goods)

Due to the nature of our fresh and frozen Products, we do not accept returns. All sales are final.
However, we honor claims related to verifiable quality defects or product discrepancies as follows:

• Inspection Window: The Buyer must inspect the Products immediately upon delivery. Any claim for damaged, spoiled, incorrect, or missing items must be reported to Inor Fresh™ within 2 hours of delivery (“Claim Window”).
• Claim Submission: Claims must be submitted via email to support@inorfresh.com and must include:
  • Order Number and Invoice.
  • Clear photographic or video evidence of the damage/defect.
  • Detailed description of the quality issue (e.g., temperature, spoilage, incorrect species/weight).
• Verification: Inor Fresh™ will verify the claim. We may request the physical return of the disputed product for quality inspection at our expense.
• Exclusions: Claims arising from improper storage, handling, or failure to maintain the cold chain by the Buyer after the delivery hand-off will not be accepted.

Refund Process

If a claim is validated and accepted by Inor Fresh™, or if an order is successfully cancelled before
processing, the refund will be processed as follows: