Privacy Policy

Effective Date: [01-12-2025]

Welcome to Inor Fresh™! We, ACQACORAL DELICACIES PRIVATE LIMITED, are committed to delivering
the freshest products and a transparent experience, which includes safeguarding your privacy. This
Privacy Policy explains how we collect, use, share, and protect your personal information when you
visit and use our website, www.inorfresh.com (the “Website”).
By using our Website, providing your information, or availing our products and services, you agree to
be bound by the terms of this Privacy Policy and our Terms and Conditions of Use. If you do not agree,
please do not use our Website.
Your privacy is important to us, and we encourage you to read this policy carefully

Who We Are

“We,” “Our,” and “Us” refer to ACQACORAL DELICACIES PRIVATE LIMITED, operating under the
brand name Inor Fresh™.
“You,” “Your,” and “User” refer to the natural and legal individuals who access, use, or transact on
our Website and avail our services, primarily for commercial purposes.
“Website” refers to www.inorfresh.com and any associated mobile applications created by Inor
Fresh™ for B2B business purposes.
“Personal Data” means any information that can identify you personally, as further detailed in
Section 2.
“Third Parties” refer to any website, app, company, or individual other than you and Inor Fresh™.

The Information We Collect

At Inor Fresh™, we understand the importance of your privacy. When you interact with our Website,
we may collect various types of information to provide you with seamless service and enhance your
experience.
Information You Provide Directly to Us: When you create an account, place an order, or participate in
our promotions, you may provide us with:

Contact Information: Email address, residential address, landline phone number, mobile phone
number.
Business Information: Licenses, permissions, consents relevant to your business.
Financial Information: Bank account number, credit/debit card numbers, expiration dates, billing
and delivery information (for transactions).
Communication Data: If you post messages on our boards, chat rooms, leave feedback, or use
voice commands, we collect that information.
Identity Verification: PAN, GST Number, Government-issued ID cards or numbers, and Know-YourCustomer (KYC) details to verify eligibility for certain products/services and for GST invoicing.

Information We Collect Automatically: As you navigate our Website, we may automatically collect
certain browsing and device information:

Device Information: IP address, Device ID, browser software, operating system, hardware
attributes.
Usage Data: Pages viewed, browsing patterns, user behavioral patterns, number of sessions, and
unique visitors.
Referral Information: If you refer a friend, we may collect their email address and phone number.

Important Note: Some information is mandatory for specific services. If you choose not to provide
this information, we may not be able to complete your registration or offer certain products/services.

How We Use Your Information

Your trust is paramount. We use the information we collect to operate our business, deliver
exceptional products and services, and constantly improve your Inor Fresh™ experience.
We use your Personal Data for purposes including, but not limited to:

Service Delivery: Verifying your identity, providing registration services, fulfilling orders, and responding to your queries, feedback, or disputes.
Enhancing Experience: Customizing and improving your experience on the Website, personalizing offers based on your previous orders and interests.
Business Operations: Assisting our partners in handling and fulfilling orders, troubleshooting problems, promoting a safe service, and collecting payments.
Security & Compliance: Detecting and protecting against errors, fraud, and other criminal activity; enforcing our terms and conditions; and complying with legal obligations.
Analytics & Improvement: Performing research and statistical analysis to enhance Website content, layout, product offerings, and services.
Marketing & Communication: Subject to applicable law and your consent, we may use your name, phone number, address, and email to send you notices, surveys, product alerts, communications, and other marketing materials related to Inor Fresh™ products and services.
Publication: If you voluntarily submit information for publication on the Website (e.g., testimonials), you consent to its public display.
Mergers & Acquisitions: In the event of a merger or acquisition, your information may be transferred to the acquiring entity. We will notify you via email or a prominent notice on our Website before such a transfer.
Device Permissions (With Your Consent): With your explicit consent, we may access your SMS, WhatsApp, instant messages, contacts, location, camera, photo gallery, and device information to enhance specific features and services.

Sharing Your Information with Third Parties

To deliver our services effectively, we may share your Personal Data with trusted third parties under
strict confidentiality agreements.
We may disclose and transfer your Personal Data to:

Service Providers: Third-party companies that provide services such as data entry, database management, promotions, product alerts, delivery, payment processing, authentication, verification, and logistics. These providers are obligated to protect your data and only use it for the purposes we specify.
Affiliated Companies: Our affiliated companies and their designated service providers.
Surveys & Research: Third-party agencies conducting optional surveys, which may collect personal, demographic, or behavioral information. Participation in these is purely voluntary.
Legal & Regulatory: Professional advisors, law enforcement agencies, insurers, government, regulatory bodies, and other organizations when required by law or in good faith belief that such disclosure is reasonably necessary (e.g., to respond to subpoenas, enforce our policies, or protect rights, property, or safety).
Financial Institutions: Banks, credit agencies, or financial service companies to facilitate transactions, determine creditworthiness, and prevent fraud.
Publicly Available Information: Any information you choose to make publicly available on our Website (e.g., reviews or messages) may be viewed by others. By posting such material, you consent to sharing it.

Third-Party Privacy Practices: When you share information with a third-party business partner
directly (e.g., clicking on an external link), their privacy policies will govern. We are not responsible for
their practices and encourage you to review their policies.

Accessing, Reviewing, and Changing Your Profile

We believe you should have control over your information.

Review & Edit: After registration, you can review and change the information you submitted, except your display name/username, directly on the Website or by emailing us at support@inorfresh.com.
Corrections: If you believe any information we hold about you is incorrect or incomplete, please contact us promptly at support@inorfresh.com, and we will correct it.
Profile Removal: To remove your profile from public view, please email support@inorfresh.com.
Data Retention: We retain certain information in our files for specific circumstances, such as resolving disputes, troubleshooting problems, enforcing our terms and conditions, and due to technical and legal constraints (e.g., backup systems). Therefore, not all personally identifiable information may be immediately and completely removed from our databases upon request

Data Security

At Inor Fresh™, we treat your data as a valuable asset. We employ robust physical, electronic, and
procedural security techniques to protect your information from unauthorized access, both internally
and externally.

Secure Servers: Whenever you access your account information, we utilize a secure server.
Industry Standards: We adhere to generally accepted industry standards to protect the Personal Data submitted to us.
User Responsibility: While we strive for maximum security, the inherent nature of internet data transmission means “perfect security” cannot be guaranteed. You are responsible for protecting your login and password records.
Inherent Risks: By using the Website, you acknowledge and accept the inherent security implications of data transmission over the internet, and that certain inherent risks regarding the use of the Website will always remain. Any security breaches beyond our standard security procedures are at your sole risk and discretion.

Cookies and Your Choices

To enhance your browsing experience, we use “cookies” and similar data collection devices on our
Website.

What are Cookies? Cookies are small pieces of data sent to your browser and stored on your device. They help us analyze web page flow, measure promotional effectiveness, and promote trust and safety.
How We Use Them: If you do not deactivate or erase cookies, each time you use the same device to access our Website, our services will recognize your visit and usage patterns. Cookies do not contain your personal information.
Features: Some features on our Website are only available through the use of cookies. They can also help us provide information targeted to your interests.
Session Cookies: Most cookies are “session cookies,” meaning they are automatically deleted from your hard drive at the end of a session.
Your Control: You are free to decline or delete our cookies if your browser permits. However, this may limit your ability to use certain features on the Website, and you may need to re-enter your password more frequently during a session.
Third-Party Cookies: We also use cookies from third-party partners like Google Analytics for marketing and analytical purposes. You can learn more about how Google uses your information here. Disabling these cookies may affect your use of certain features.
Opt-Out / Unsubscribe: We provide all users with the opportunity to opt-out of receiving nonessential (promotional, marketing-related) communications after setting up an account.
Promotional Communications: If you do not wish to receive promotional communications from us, please log into the notification preference page of the Website to unsubscribe/opt-out.
Withdrawal of Consent: You have the option to withdraw any consent you have previously provided by writing to us at the contact information below. Please mention “Withdrawal of Consent” in the subject line. We will verify such requests before acting upon them.
Impact of Withdrawal: Please note that withdrawal of consent will not be retroactive and will be in accordance with the terms of this Privacy Policy, related Terms of Use, and applicable laws. Withdrawing consent may affect your access to the Website or restrict the provision of certain services for which the information was deemed necessary.

Indemnification

You agree to indemnify Inor Fresh™ (ACQACORAL DELICACIES PRIVATE LIMITED) against any claim,
loss, liability, cost, expense, or dispute arising from your disclosure of Personal Data to Third Parties
(whether through our Website or otherwise) and your use and access of Third-Party websites and
resources. We disclaim all warranties and liabilities for any actions of Third Parties regarding your
Personal Data that you may have disclosed to them.
We retain your Personal Data in accordance with applicable laws, for a period no longer than required
for the purpose for which it was collected or as necessitated by law. However, we may retain your data
if we believe it’s necessary to prevent fraud, prevent future abuse, exercise our legal rights, defend
against legal claims, or for other legitimate purposes. We may also retain your data in an anonymized
form for analytical and research purposes.
We take every reasonable step to ensure that your personal information is accurate and up-to-date. If
you inform us that any of your personal information we process is inaccurate, it will be erased or
rectified.

Severability

Each section of this Privacy Policy shall remain separate, independent, and severable from all other
sections, unless expressly indicated otherwise by the context. If one or more sections are deemed null
and void, it shall not affect the validity of the remaining sections.

Grievance Redressal

In accordance with the Information Technology Act, 2000, and rules made thereunder, for any
grievances regarding the processing of your personal information, you may contact:
Grievance Officer: Mr. Shatanu Kumar Email: privacy.grievance@inorfresh.com Operating Hours: Mon – Sat (10:00 AM – 07:00 PM)
Inor Fresh™ Office Address: ACQACORAL DELICACIES PRIVATE LIMITED [No 10 Maruthi nilaya 1
st across road , depak nursing home ] [bangalore , karnataka , 560073, India]

All email messages sent to and from ACQACORAL DELICACIES PRIVATE LIMITED may be monitored to
ensure compliance with internal policies and to protect our business interests.

Amendments to This Policy

Our Privacy Policy may change from time to time. We will post any changes on the homepage of our
Website and notify you by email when required by applicable law. Please review our Privacy Policy
periodically for updates. We will also alert you to significant changes by updating the “Effective Date”
at the top of this policy or by placing a prominent notice on our Website.

Customer Support

For any queries, concerns, or complaints related to our products and services, please reach out to our
customer support team by clicking the “Need Help” option on our Website.
If you have a specific query, concern, or complaint about the collection or usage of your Personal Data
under this Privacy Policy, please contact us directly at privacy.grievance@inorfresh.com.
That’s a great idea! Having clear, professional, and attractive legal policies is essential for building
trust with your B2B customers.
Since your business is Inor Fresh™ (ACQACORAL DELICACIES PRIVATE LIMITED) operating on
www.inorfresh.com and likely dealing with fresh produce/seafood (as inferred from the Captain Fresh
policy and the name), I will draft these four documents with those specific commercial elements in
mind.